We have all experienced good and bad service. Good is just that, no more, no less. Bad, well, we all know what that looks like - our problems or needs are not met. Then, there's outstanding service. This is when someone goes above and beyond your expectations. These are the WOW moments. Having owned several homes and done numerous repairs over the years, we've had our share of bad and good service. After meeting Tom Spencer and getting a quote for some roof repairs, I knew he was the right person. The one's you get that "gut feeling" they are the right one. When the crew arrived they were more than courteous. They were genuine and sincere. They took their work serious, explained everything before they started and after they finished the repairs. We were WOW'd by the crew and how professional they were in their demeanor and character. The crew was knowledgeable, friendly and genuinely cared about the work they did and the service they provided. Obviously Tom Spencer has created a company culture that overwhelms you with confidence and satisfaction. Words can't describe how satisfied we are with Tom, his crew and the entire company. I have no issue referring Spencer Roofing and being a reference for them. To everyone at Spencer Roofing, you didn't do a good job. You were OUTSTANDING!
Joel K., PhD 10/2/2017
"Spencer Roofing put a new roof on our home & we are very happy with it. They hauled off all of the old roofing, cleaned up the area, completed the job very quickly & took care of all of the detail work. The crew didn't horse around & there was no yelling or cussing. The entire process from estimate to clean up was very professional. It looks great & we would absolutely recommend them to anybody."
Tom Spencer and his entire crew were professional, thorough and courteous. Tom responded promptly to my calls, answered by questions and showed up on time and finished on schedule. And best of all, the final bill contained ZERO surprises. Thank you to Tom and the Spencer Roofing crew for making our house look GREAT.
Satisfaction: = Very Satisfied
Recommend Us: = Yes
"Everything and every contact was professional and informative. Actual day of roof replacement was quick and efficient. Above all exceptionally clean."
Stanley B., 9/13/2016
"Very efficient and professional. They did an excellent job. The crew was courteous and efficient. The work went smoothly and efficiently and looks great."
Thomas P., 8/26/2016
Spencer Roofing went above and beyond with short notice and generously accommodated our time-line... even on a holiday weekend! This was a real estate sale. I've used Spencer in the past. Spencer ALWAYS excels in workmanship and professionalism. THANKS!
Joan R., 6/6/2016
"I would highly recommend Spencer Roofing. They were the only one of four roofing companies that was able to identify the problem with our roof. Tom is personally involved, integrity, and very easy to work with. He and his team were neat, showed up when they said they would, very respectful, and we could not have asked for a better job. Very refreshing to work with a company that takes pride in their work."
Cynthia S., 5/27/2016
"I called several roofing companies referred by my realtor, and Tom from Spencer Roofing was the first to respond and come out to see the roof and make an estimate. I was told by other roofers that they were backed up and wouldn't be able to get to the repairs for 2 weeks at a minimum. I even had a roofer come out after Tom and his advice was to go with Spencer Roofing and their estimate. The other roofer recommended Spencer Roofing highly for quality and reasonable prices. I was appreciative that Spencer Roofing was able to make the needed repairs quickly so that we could meet the requests of our home inspection for our roof to be ready for the sale of our home. The employees that came out were very professional and did a great job. Thank you Spencer Roofing."
Malia T., 5/20/2016
"I want to tell you how impressed I was with you service. I called several roofers to get estimates. Tom Spencer was the only one who came in person to look at my roof. (Other companies sent workers, and one place didn't even call me back.) He personally looked at my roof, took pictures and showed me what needed to be done. Joe, who did the work, would always let me know when he was coming and would let me know if plans changed. The work, the clean up and the service were just great! Danielle in the office was always a professional and pleasant when I called to ask questions. Spencer was recommended to me by a friend, and I would highly recommend them to my friends."
Last year, I received several bids for a new roof. Tom Spencer spent over an hour examining my roof and explaining IN GREAT DETAIL what needed to be done and WHY. Because of his previous commitments to other customers, I waited several months to get a new roof with Spencer Roofing. It was worth the wait!
"Fantatsic! Thank you so, so much!! I have gotten lots of compliments on the roof and have been giving your info out left and right. You and your team do great work and are professional, dependable, have great attention to detail, are communicative and cleaned up after the job. I couldn't be happier. Thank you!"
"From my first interaction with Tom by phone, I was very pleasantly surprised. I had done considerable research on various options for roofing repairs, simply to become an informed consumer and to better understand. However, I still had questions and Tom took the time to explain. When he came to my house to give an estimate, he also talked about how he might deal with certain problems if they should arise during the course of the repairs. He went out of his way to provide me with warranty information for the MAT-40 membrane that I eventually selected. His crew was reliable and cleaned up after themselves and the overall price was very fair. In the end, I was thoroughly pleased with my choice to use Spencer Roofing and the work that they did. Tom is very honest and takes great pride in his work. He even came out after the job was completed to check the roof and to paint some replacement ridge tiles that are almost impossible to find so that they would color match my existing tiles. I would highly recommend Spencer Roofing to anyone and already have to my neighbors and friends. Thanks very much, Tom, Nolan, and crew!"
Judy S., Green Valley
"Outstanding scheduling, excellent customer service, and a clean worksite! Best of all, looks great! Thanks!!!
Very Satisfied." - Ben G.
"Tom, we are amazed and thrilled. The quality of the work you and your crew did on our roof FAR exceeded my expectations. You were always easy to reach, and you delivered more than you promised and did it on time and for the price you bid. It does not get better than that package. We'd highly recommend you to anyone who needs a reference, so feel free to give them our number. We've already referred you to friends . . . a sure sign of a happy customer. Thanks to you and your crew." - Earl H.
We finally had a chance to look at the roofing 'repair' and it looks great! The scupper area has solid coverage and the cricket repair looks like it will last!! Nice.
We appreciate the care and promptness you and your crew give to our roof!
Happy and THANK YOU,
Gwen & Earl"
"Spencer Roofing owned by Tom Spencer was my roofer. I would give him five stars: cost, quality, speed at which the job was completed, work ethic, cleanup, etc. I can't say enough about him." - Gail E.
"Just wanted to thank you for your professionalism and thorough review of my problem. After one good rain, everything seems fine. You did a great job of finding the problem and were a joy to work with." - Brigita G.
"Thank you! The guys that did the work were great - pleasant, witty and did not complain at all about the heat. They worked well together - kudos!" - Steve S.
"We wanted to tell you how pleased we are with the roof rebuilding job you just completed for us. Your crew handled themselves competently, neatly and very quietly throughout the project. We were especially pleased with the fact that you were always available and responded quickly and efficiently to our phone calls. Your explanation o the work to be done was always clearly explained and presented, and the quality of the work is excellent. We certainly enjoyed the experience and would recommend your company highly to anyone needing roof work." - Adrian P.
Give us your feedback using the form below. At Spencer Roofing, LLC, we highly value your input and feedback regarding our performance all the way from estimating and roof work to the other non-roofing related aspects of our services. Please tell us what you think of our services so that we may continue to strive to improve.